Refund Policy

Cancelling your registration

If you cancel your registration, we will refund your registration payment, less any applicable bank transfer charges, provided your cancellation request reaches secretariat@asiateaalliance.org at least 14 calendar days before the scheduled start of the event. Cancellations received after this deadline and non-attendance are not refundable, except where required by law.

Visa refusal or delay

Cancellations arising from visa refusal or delay are subject to the same cancellation deadline and refund conditions above. A visa refusal or delay does not qualify for an exception, unless required by law. Visa application fees and related costs are not covered by this policy.

If we cancel or postpone the event

If we cancel the event, we will refund your registration payment, less any applicable bank transfer charges. If the event is postponed, you may retain your registration for the new date or request a refund on the same basis. The 14-day cancellation deadline above does not apply to refunds arising from cancellation or postponement by the organisers.

How to request a refund

Email secretariat@asiateaalliance.org with the delegate's name, registration email address, event name, booking or ticket reference, payment reference, payment date and amount paid. Please do not send your full card number, security code or password.

Processing and timing

We will process your refund within 3–5 working days of receiving your request and the details needed to identify the payment. Working days exclude weekends and public holidays in Sri Lanka.

Refunds will be returned to the original payment method, in the original transaction currency. If a non-card payment method does not support refunds, we will contact you to arrange a bank transfer.

Where a refund requires a bank transfer, the actual bank transfer charges will be deducted from the refund. We will inform you of the amount before processing. We do not charge a separate cancellation or administration fee.

After processing, please allow approximately 10–12 days for the refund to appear. This is an estimate; the time may vary depending on your bank, payment provider and country.